Made in Coorg Terms and Conditions
Made in Coorg is committed to your privacy. We protect your privacy & trust as well. Use our secure website comfortably without any concern about your information privacy you shared with us. We shall not share, sell or lease your private information to third parties for any purpose. We will carry out all safeguards to protect the information provided by you, our Customer.
We follow proper standards when it comes to protecting your privacy on our website. At madeincoorg.com, you can visit our website without telling us who you are or revealing any personal information about yourself except what is relevant for delivery of your order.
We use your personal information to get in touch with you when needed or to provide the services requested by you, for providing services of the website, to troubleshoot problems, to provide system messages, to address payment and shipping notifications, deliver other notifications relevant to the person’s interests.
Furthermore, we will continue to improve security procedures as new technology becomes available.
Some of our website pages utilize "cookies" therefore we can better serve you with tailored information when you return to our website.
We may collect the underneath information about you:
- ZIP/Postal code
- Contact details & Mobile Number
- Account or Credit card number
- Alternate email address
- First & Last name
- Gender, Age, Occupation, Education, Address etc.
Below are the policies and conditions:
- General legal terms will apply for online purchase at madeincoorg.com
- For every purchase on this website, payment will mandatorily be required to be made. Without payment Made in Coorg will not deliver any item.
- For any dispute / problem / issue with any delivery, the Customer will need to inform madeincoorg.com via phone or email with all relevant details and Madeincoorg.com will make commercially best efforts to resolve the issue(s)
- Madeincoorg.com is associated with Citrus payment gateway for online payment collections via Debit / Credit cards, Net Banking, Citrus will accept only valid Credit / Debit cards & will provide online Net Banking facility across the site too.
- Made in Coorg has various payments options available, like Credit / Debit card transactions, Net Banking or NEFT / Bank Transfer.
- For reasons of safety or security, Madeincoorg.com has full rights to refuse any order or payment without giving any reason.
- Any false data / document or information can result as a failed order or payment.
- If the Customer has given incorrect shipping details & the parcel is returned, the customer will need to pay additional shipping charges for redelivery of the item(s) and provide the correct shipping address for re delivery.
- Madeincoorg.com has full rights to change its payment process or alter payment methods or limit of transactions per user / order or refuse to receive payments for certain reasons without prior notice.
- Any other charges, such as any charges levied by the user’s bank, which may accrue while paying for the products, shall be borne solely by the user and Made in Coorg shall have no liability in that regard.
- Delivery or Shipping is managed by Madeincoorg.com and it will update the tracking information for the Customer to track order items.
- The standard time period for delivery will be 3 to 10 working days except when there are public holidays.
- If the Customer cancels the order before shipping the item(s) then a full refund can be given.
- If the Customer cancels the order after the item(s) have been shipped, the Customer will need to bear any additional courier charge / handling fee.
- No refund will be given to the Customer, except for item(s) that have been delivered in a broken/damaged state and subject to the Customer requesting a refund within 12 hours on receipt of the delivery
- Credit / Debit Card refunds will take upto 15 to 25 working days time, depending on bank to bank
- If the Customer fails to receive the ordered items within the given time, the Customer will need to inform the Madeincoorg.com team immediately and Madeincoorg.com will investigate the matter and keep the Customer informed / updated.
- The products sold on the website shall be used for individual consumption, and in India only, and not for commercial purposes or for resale or for export;
- Madeincoorg will not be held liable for any non delivery due to reasons of force majeure
For any query or problem please contact our grievance officer /customer care officer on firstname.lastname@example.org or call +91-9980195544.